Volunteer Job Descriptions
Helping Hands is fortunate to have dozens of volunteers backing up every staff member whether in the health center, the food pantry, the thrift store or the emergency assistance program. We couldn't run the emergency assistance office without the seventeen regular volunteers who help interview applicants for assistance, fill food orders, arrange for utility and shelter payments and make referrals to other agencies. The health center staff is supplemented with volunteers who arrange for patients to get dental services, eye exams and appointments with specialists in Rockwall who provide services at reduced rates or on a pro bono basis. The thrift store is also reliant on volunteers who sort and hang clothing, prepare donations for the sales floor, test small appliances and arrange merchandise displays. Many seasonal volunteers help out at Thanksgiving and Christmas.
To become a volunteer call:
Michelle Tauzin at 972-771-4357 X 221
Volunteer Position Descriptions
16 Great Ways to Make a Difference...
Rockwall County Helping Hands has numerous volunteer opportunities throughout our organization. We are seeking caring individuals with time to give back to their community for any of the following positions.
Volunteer Job Descriptions
Emergency Assistance and Referral
The emergency assistance office is open Monday through Friday from 10:00 a.m. to 4:00 p.m. and closed Wednesday afternoons. Volunteers work in the office daily and have direct interaction with clients requesting assistance.
Data Entry Volunteer
Volunteers are needed to help enter crucial data into the computer which is tied to funding requirements.
Food Pantry
Volunteers are needed to help stock the food pantry and fill food orders for families.
Volunteer Interviewer
This person has direct contact with families in need, working one on one with individuals, developing plans of action with families in partnership with staff members.
Volunteer Receptionist
The receptionist is the first person to see the families needing assistance. We are looking for warm, caring individuals to greet families, complete light filing duties, and be willing to learn about resources in the community.
Support Volunteer
Volunteers are needed to work as floaters between the emergency assistance department and the thrift store. This position would be responsible for providing support as needed to both programs. Duties would include greeting families, stocking food pantry, answering telephone, and processing donations.
Thrift Store
The thrift store utilizes volunteers Monday through Saturday, 9:00 a.m. to 5:00 p.m. Volunteers assist in the daily operations of the thrift store. The thrift store brings in approximately $600,000 per year which covers all agency operating costs plus provides additional funds for emergency assistance.
Processing donations - Work stations include:
- Books - Straightening books on sales floor, categorizing, stocking sales floor with books
- Clothing - Sorting usable clothing, hanging clothes, and placing on appropriate sales floor racks
- Electronics - Testing donations, keeping sales floor supplied with electronics, keeping electronic sales floor neat
- Linens - Keep sales floor area neat, process linens and assist in pricing
- Shoes, Purses, and Luggage - Keep shoe and purse sales floor area neat, process shoes, purses, and luggage
Working the sales floor - Includes:
- Furniture - Keeping household sales floor area neat, processing household donations, cleaning any household item that is dirty, and assisting in pricing merchandise.
Working the loading and unloading area - Includes:
- Outside Sales Area - Bringing in donations, putting overage and discards on trailer, knowing prices of items outside to answer customer's questions on pricing.
Health Center of Helping Hands
- Volunteer Receptionist - Volunteer needed to help answer phones, light filing, and typing.
- Data Entry Volunteer - Volunteer needed to help enter important data into the computer.
- Professional Volunteers - The community clinic is always looking for physicians and nurses who are willing to donate their time to the health center. If you are a medical professional with a desire to help your community, please call 972-772-8194 and speak with Crystal Rooney, Clinic Manager.
