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Schedule Pickup

    The thrift store schedules pickups of saleable goods on the following days based on availability:

    • Monday 9 am to noon and 1 to 4 pm
    • Tuesday 9 am to noon and 1 to 4 pm
    • Thursday 9 am to noon and 1 to 4 pm
    • Friday 9 am to noon and 1 to 4 pm
    • Saturday 9 am to noon and 1 to 4 pm

    We will contact you within 24 hours to discuss your pickup. Please check the website for items that are not accepted prior to making your request. Thank you for supporting Rockwall Helping Hands.

    Assistance and Referral serves Rockwall County residents in financial crisis. Clients receive assistance with utilities, shelter, food, clothes, furniture, and household items. We also partner with other agencies to provide relief to clients in times of crisis. Bilingual services are available during business hours. Clients are welcome to bring an interpreter (must be at least 18 years old). Trained Client Service Specialists, along with trained volunteers, provide the support, energy, and care that are so vital to serving those in need

    Information & Referral

    Helping Hands is the primary information and referral provider for Rockwall County. We connect applicants to the appropriate resources and agencies that can provide more specific help. Many other state agencies and community-based organizations work in partnership with Helping Hands to provide relief to our clients.

    Two important sources are the Rockwall County Resource Directory, which is maintained and published by Helping Hands, and the Texas 211 Information and Referral Line.

    Our Mission

    Financial Assistance

    Helping Hands provides financial assistance from utility bills and shelter to backpacks and school supplies. We also offer assistance with food from the pantry, clothes, household items, and furniture.

    At times, Helping Hands provides other assistance such as educational classes for budgeting, finance, and nutrition.

    Interviewers consider each client’s situation and try to provide assistance that will best enable the client to meet their needs.

    Emergency Assistance Application Process

    Any Rockwall County resident needing assistance is welcome at the Assistance and Referral Office of Helping Hands.

    Providing the required information or participating in an interview, however, is not a guarantee that assistance will be provided.

    Patient Services

    Emergency Assistance Application Process

    Residents of Rockwall County or the 75189 ZIP code area may apply.

    Your application will not be complete until all required documents are brought to our offices for copying.  We cannot make appointments until the application is completed and all documents have been received. 

    After you submit an application online, a member of our Assistance & Referral Intake team will contact you to complete our application process and set an appointment. Certain documents are required during this upcoming appointment. Click the links to learn more:

    Required Documents- English
    Required Documents- Spanish

    Contact Us


    Monday – Friday: 9:00 am – 12:00 pm and 1:00 pm – 4:00 pm


    401 West Rusk Street, Suite 200
    Rockwall, TX 75087


    972-771-4357 (HELP)