Schedule Pickup

    The thrift store schedules pickups of saleable goods on the following days based on availability:

    • Monday 9 am to noon and 1 to 4 pm
    • Tuesday 9 am to noon and 1 to 4 pm
    • Thursday 9 am to noon and 1 to 4 pm
    • Friday 9 am to noon and 1 to 4 pm
    • Saturday 9 am to noon and 1 to 4 pm

    We will contact you within 24 hours to discuss your pickup. Please check the website for items that are not accepted prior to making your request. Thank you for supporting Rockwall Helping Hands.


    Financial Statements

    Statement of Donor Rights

    • To be informed of the organization’s mission, of the way your donation will be used and the capacity the organization has to use your donation.
    • To know who is on the governing board and to expect the board to exercise prudent judgment in its stewardship responsibilities.
    • To have access to the organization’s most recent financial records.
    • To be assured your donation will be used the way you want it used.
    • To receive appropriate acknowledgement and recognition.
    • To be assured that your donation will be treated with respect and confidentiality to the extent allowed by law.
    • To be informed of the identity of those soliciting in the name of the organization — employee, volunteer or professional fundraiser.
    • To feel free to ask questions about the organizations mission statement, vision statement and core values.
    • To know that your name won’t be sold by the charity — it in doubt, ask that your name be deleted from any list that will be sold.

    Conflict of Interest Policy

    It is the policy of “RCHH” to conduct its affairs with the highest standards of integrity. There can be no deviation from complete honesty in business transactions from all employees.

    Use of company funds, property, or time for improper purposes and other deceptive and/or dishonest practices is absolutely forbidden. The best interest of the company must be each employee’s priority without actions indicating divided loyalty and/or self-dealing.

    To avoid conflicts of interest, employees must observe the following:

    • Maintain a high standard of conduct and refrain from exerting influence in any transaction where an employee’s personal interests may conflict with the best interests of the company or the employee or employee’s family, may personally gain any financial benefit.
    • Report promptly to management any remuneration received from an individual or organization with which the company does business. Accept no cash and no merchandise from anyone who has a business relationship with the company, without prior written approval from “RCHH.”
    • Refrain from using information or knowledge acquired by virtue of their position in the company for any personal gain or advantage, by divulging such knowledge or information to anyone who would use it in any manner detrimental to the interest of “RCHH.”
    • Accept no other employment or compensation that could reasonably be expected to impair the individual’s independence of judgment in the performance of official duties.
    • Report any knowledge of a transaction or proposed transaction by a secondary employer with an outside individual, business, or other organization that would create a conflict of interest or the appearance of one. Specifically, the employee is required to disclose any (1) Monetary benefits the employee, or an immediate family member, received from the individual/organization; (2) Investments or ownership interests the employee, or an immediate family member, has in the outside organization; (3) Offices or positions the employee, or an immediate family member, holds in the outside organization; and (4) Other relationships with the individual/organization that actually or potentially create a conflict of interest.

    All disclosures required under this policy must be directed to the employee’s supervisor or manager. The supervisor or manager should promptly review the disclosure.

    Report any knowledge of the existence of a violation of this policy. Violations must be reported directly to a member of “RCHH” management.

    Whistle Blowing Policy

    “RCHH” is committed to high standards of ethical, moral and legal business conduct. In line with this commitment, and “RCHH”’s commitment to open communication, this policy aims to provide an avenue for employees to raise concerns and reassurance that they will be protected from reprisals or victimization for whistle blowing.

    This whistle blowing policy is intended to cover protections for you if you raise concerns regarding “RCHH”, such as:

    • Incorrect financial reporting
    • Unlawful activity
    • Activities that are not in line with “RCHH” policies.
    • Activities which otherwise amount to serious improper conduct.

    Safeguards include the following:

    • Harassment or Victimization under this policy will not be tolerated.
    • Every effort will be made to treat the complainant’s identity with appropriate regard for confidentiality.
    • This policy encourages employees to put their names to allegations because appropriate follow-up questions and investigation may not be possible unless the source of the information is identified. Concerns expressed anonymously will be explored appropriately, but consideration will be given to the seriousness of the issue raised, the credibility of the concern and the likelihood of confirming the allegation from attributable sources.
    • Allegations in bad faith may result in disciplinary action and possible termination.

    The whistle blowing procedure is intended to be used for serious and sensitive issues. Such concerns may be reported directly to your supervisor, the executive director, or the Human Resource Department at 214-553-5505. Employment-related concerns should continue to be reported through the normal channels starting with your supervisor. The employee should be able to demonstrate to the person contacted that the report is being made in good faith.

    The action taken by “RCHH” in response to a report of concern under this policy will depend on the nature of the concern. Some concerns may be resolved without the need for an investigation. If an investigation is required, further information about the nature and clarity of information may be requested from the person reporting the concern.

    RCHH Donor Privacy Policy:

    The content of this page is an official policy approved by the Rockwall County Helping Hands Board of Directors. Rockwall County Helping Hands maintains the highest level of respect for the privacy of its donors. In furtherance of our commitment to honor your rights, we have developed this Donor Privacy Policy to guide our staff and volunteers on how they may and may not use your personal information.

    What information we collect:

    We use personal information collected from donors for the purposes of processing payments and communicating with donors about Rockwall County Helping Hands as well as conducting the fundraising and other operations of Rockwall County Helping Hands. This information may include name, amount donated, address, telephone number, donor comments, e-mail address, and any other personal information provided to us (“Donor Data”). For donations by check, Donor Data also includes the data visible on the check.

    As part of providing an online experience expected by our donors, we may store various data collected as part of standard web operations (including things like user agent strings, ip addresses, referrer strings, and cookies). We may use this data for purposes described in this policy, including analytical needs and improved functionality of our website. We make limited use of cookies, including third party cookies (such as cookies from payment processors), to track sessions, help store data, and fulfill the purposes set out in this policy. You can prevent or delete our cookies by adapting your browser settings, although this will likely affect the functionality of the website.

    Payment Processors and Other Service Providers

    Payment processors allow donors to give electronically using a payment services account, a credit card, or other payment method. These processors collect certain information from donors, and you should consult their privacy policies to determine their practices.

    To provide donors the best possible experience, we work with service providers and may share Donor Data and other information with, or have it transmitted through, them. Such service providers include, for example, collocation facilities and bandwidth providers as well as organizations that help non-profit organizations with fundraising.

    How we use that information

    • Donor Data
    • Donor Data may be used for these kinds of purposes:
    • Distributing receipts and thanking donors for donations.
    • Informing donors about upcoming fundraising and other activities of Rockwall County Helping Hands.
    • Internal analysis, such as research and analytics.
    • Record keeping
    • Reporting to applicable government agencies as required by law.
    • Surveys, metrics, and other analytical purposes.
    • Other purposes related to the fundraising operations.

    Unless otherwise stated, we do not publish, sell, trade, or rent Donor Data. Anonymous donor information may be used for promotional and fundraising activities. Comments that are provided by donors may be publicly published and may be used in promotional materials. We may use available information to supplement the Donor Data to improve the information we use to drive our fundraising efforts. We may allow donors the option to have their name publicly associated with their donation unless otherwise requested as part of the online donation process.

    We use data gathered for payment processors and other service providers only for the purposes described in this policy.

    Financial information:

    It is our internal policy to limit access to financial information to professional staff and volunteers who need to process that information for the purposes described above. Personal financial information is not sold to or traded with other parties.

    We use partners to provide online payment processing services. Usually, the privacy policies of these organizations will be presented to you on their respective websites and also, typically, as part of your donation process. If you pay by credit card, we do not store your credit card information, bank account numbers, or other financial account data sent directly to those processing services.

    Donations to Rockwall County Helping Hands made by check are directly deposited into the Rockwall Helping Hands bank account.

    Contact us

    If you have questions about this Donor Privacy Policy or requests about the status and correctness of your donor data, please email info@rockwallhelpinghands.com or write to:

    Rockwall County Helping Hands

    950 Williams Street, Bldg. B

    Rockwall, Texas 75087

    USA

    If you want to make a donation by check, please send the check to the same address listed above.

    Security

    We are committed to protecting personal donor information from unauthorized access, alteration, disclosure, or destruction. Among other things, we undertake a range of security practices, including measures to help secure web access to sensitive data and undertake efforts to address security vulnerabilities for various tools and databases.

    Other Disclosures

    We may disclose information when required by law; when needed to protect our rights, privacy, safety, property, donors, or users; and when necessary to enforce our terms of service.

    Updates

    We may change the Donor Privacy Policy from time to time. Any and all changes will be reflected on this page. Substantive changes may also be announced through the standard mechanisms by which we communicate with our users and community. You should periodically check this page for any changes to the current policy.

    Data Retention

    We seek to retain donor-related information only as needed to fulfill the purposes described in this policy unless a longer retention period is required by law or regulations. For example, tax laws in the United States and the State of Texas may require to keep contact information and contribution level of donors on file.

    Rights

    You have certain rights with respect to the information we collect about you. Upon request, we will tell you what information we hold about you and correct any incorrect information. We will also make reasonable efforts to delete your information if you ask us to do so, unless we are otherwise required to keep it.

    Scope

    This particular policy applies to the entity that is posting it. This policy does not address data from sources other than donations, such as edits or content contributions to projects or features.

    Privacy Policy

    Website Terms of Usage & Conditions